Politique de remboursement
Es Ornella Refund Policy
At Es Ornella, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy from the date of delivery.
Eligibility for a Refund
To be eligible for a refund:
1. Items must be returned within 30 days of the delivery date.
2. Items must be unused, unworn, unwashed, and in the original packaging with all tags attached.
3. Proof of purchase (order number or receipt) must be provided.
Non-Refundable Items
We do not offer refunds on:
Items with visible wear or damage not due to our error
How to Request a Refund
-
Contact our customer service at esornellita@gmail.com with your order number and reason for return.
-
Once approved, you will receive return instructions.
-
After we receive and inspect the item(s), your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.