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Es Ornella Contact Information Policy

At Es Ornella, we are committed to maintaining clear, responsive, and professional communication with all of our customers. This Contact Information Policy outlines how you can reach us, our response times, and the type of support we offer.

1. Contact Methods

Email Support
For all inquiries related to orders, returns, shipping, refunds, or general questions, please contact us at:
esornellita@gmail.com

Social Media
You can also reach out or follow us on social media:

Facebook: Facebook

TikTok: Es Ornella (@es_ornella) | TikTok

2. Business Hours

Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (Local Time)
Closed on weekends and public holidays.

Messages received outside of business hours will be responded to on the next working day.

3. Response Times

We aim to respond to all customer inquiries within 24–48 business hours. Response times may vary during peak seasons or promotional periods, but we will do our best to assist you promptly.

4. Returns and Refunds Inquiries

For requests related to returns or refunds under our 30-day refund policy, please email esornellita@gmail.com with the following:

1. Order number

2. Full name

3. Reason for return

4. Supporting photos if applicable (e.g., for damaged items)

5. Once received, our team will guide you through the next steps.

5. Return Shipping Address

Return instructions and our shipping address will be provided upon request. Please do not send any items back without prior approval from our support team.